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We know choosing shoes for growing feet can come with lots of questions.
So we’ve put together some helpful answers below to make things a little easier.
Sizing & Fit
How do I choose the right size for my child?
The best way is to measure both of your child’s feet and compare the measurements with the size guide on the product page.
As sizing can vary slightly between brands and styles, we recommend checking the individual size guide before ordering rather than relying only on your child’s usual shoe size.
If one foot is slightly larger than the other, use the larger measurement when choosing a size.
Where can I find the size guide?
You’ll find the relevant size guide on each product page, close to the size selector.
Because Mollie Kids carries different brands, including Biomecanics, Garvalin and Pablosky, please refer to the guide shown for the specific product you’re interested in.
What if my child is between two sizes?
If your child falls between sizes, we generally recommend allowing a little room for growing feet rather than choosing a pair that is too snug.
Fit can differ depending on the shoe design, so please also check any fit notes provided on the size guide.
How often should I measure my child’s feet?
Children’s feet can grow quickly, especially during the early years. It’s a good idea to measure their feet regularly and again before buying a new pair if it has been a while since their last measurement.
Are all Mollie Kids shoes suitable for wide feet?
Not necessarily. Each brand and style is designed differently.
Where relevant, we’ll include fit information on the product page to help you understand whether a particular style may be more suitable for wider or narrower feet.
| Child’s Age | How Often to Check |
|---|---|
| 0–1.5 years | Around every 2 months |
| 1.5–2.5 years | Around every 3 months |
| 2.5–4 years | Around every 4 months |
| 4–6 years | Around every 6 months |
| 7–9 years | Around every 3-4 months |
| 10+ years | Around every 4-6 months, depending on growth |
Our Shoes
Which brands does Mollie Kids carry?
Mollie Kids currently carries a thoughtfully selected collection from Biomecanics, Garvalin and Pablosky.
We choose footwear with growing feet, comfort, quality and everyday practicality in mind.
Are the shoes designed for healthy foot development?
We select children’s footwear with comfort, movement and growing feet in mind.
Some brands and collections may also incorporate specific design features developed around children’s foot development. Where these features are applicable, we’ll highlight them on the individual product page.
How should I care for my child’s shoes?
Care instructions can vary depending on the material and style.
As a general guide:
- Wipe away dirt gently with a soft, damp cloth.
- Avoid soaking the shoes unless the product care instructions specifically allow it.
- Allow shoes to air dry naturally.
- Keep them away from direct heat and do not tumble dry.
For specific care instructions, check the product details or reach out to us if you’re unsure.
Orders & Payment
How do I know if my order has been confirmed?
Once your order has been placed successfully, you’ll receive an order confirmation email at the email address provided during checkout.
If you don’t see it in your inbox, please check your junk or spam folder.
Can I change or cancel my order after placing it?
If you need to make a change, please contact us as soon as possible.
We’ll do our best to help, but once an order has been processed or handed over for delivery, we may no longer be able to amend or cancel it.
What payment methods do you accept?
Available payment methods will be shown at checkout. Payments are processed securely through Stripe.
Do I need an account to place an order?
No. You can shop and check out without creating an account.
We’ve kept the process simple so you can get what you need without another password to remember.
Shipping & Delivery
Where do you deliver?
We currently deliver within Singapore only.
If international delivery becomes available, we’ll update the information on our website.
How much is delivery?
Good news — delivery is free for all Singapore orders.
How long will my order take to arrive?
Orders are typically delivered within 2–4 business days after they have been processed.
Delivery times may vary slightly during peak periods, public holidays or due to circumstances outside our control.
How can I track my order?
Once your order has been shipped, you’ll receive tracking information by email so you can follow its journey.
Which courier will deliver my order?
We work with delivery partners through EasyParcel. The courier assigned to your order may vary depending on the shipment and service availability.
What should I do if my parcel is delayed?
If your tracking hasn’t updated for some time or your parcel appears to be delayed, please contact us and we’ll be happy to look into it for you.
Returns & Exchanges
Can I return or exchange my order?
We understand that getting the right fit for growing feet isn’t always easy.
Eligible items may be returned or exchanged within 14 days of receiving your order, subject to our return conditions.
Shoes must be:
- Unworn and unused
- In their original condition
- Returned with the original box, tags and packaging
Please avoid letting your child try the shoes outdoors until you’re sure about the fit.
How do I request a return or exchange?
Simply submit a return request through our website with your order details and the item you’d like to return.
Once we receive your request, our team will review it and contact you with the next steps.
Who pays for return shipping?
Return shipping is covered by Mollie Kids.
Can I exchange for another size?
If the size you need is available, we’ll do our best to arrange an exchange.
What if I receive the wrong or defective item?
We’re sorry if something isn’t right with your order.
Please contact us at [email protected] as soon as possible with your order number and clear photos of the item. We’ll review it and help arrange the appropriate next steps.
When will I receive my refund?
Once your returned item has been received and checked, we’ll process the approved refund back to your original payment method.
Your bank or payment provider may take a few additional business days to reflect the refund.
About Mollie Kids
What is Mollie Kids?
Mollie Kids is a Singapore-based children’s footwear store, curated by parents, for parents.
We bring together thoughtfully selected footwear from trusted Spanish children’s brands, with a focus on comfort, quality, growing feet and making shoe shopping a little easier for families.
Why Spanish children’s footwear?
Spain has a long tradition of shoemaking, and many established children’s footwear brands combine craftsmanship with thoughtful design for growing feet.
Mollie Kids brings a selection of these brands together in one place for families in Singapore.
Does Mollie Kids have a physical store?
Mollie Kids is currently an online-only store.
If that changes, we’ll share the latest updates on our website and social channels.
How can I contact Mollie Kids?
If you have a question about sizing, an order or anything else, we’d be happy to help.
You can reach us at:
Email: [email protected]
WhatsApp: [number, if applicable]
