Returns & Exchanges
We know that finding the right fit for growing feet isn’t always easy.
If something isn’t quite right, we’ll do our best to make the return or exchange process as simple as possible.
Return & Exchange Eligibility
You may request a return or exchange within 14 days of receiving your order.
To be eligible, the shoes must be:
- Unworn and unused
- In their original condition
- Returned with the original shoe box, tags, inserts and packaging
- Free from marks, dirt, damage or signs of wear
We recommend trying shoes indoors and on a clean surface until you’re sure about the fit.
Items that have been worn outdoors, show signs of wear, or are returned without their original packaging may not be eligible for a return or exchange.
These return conditions apply to standard returns and exchanges and do not affect any rights you may have under applicable Singapore consumer protection laws in relation to defective or non-conforming goods.
How to Request a
Return or Exchange
We’ve kept the process simple:
- Submit a request
Complete the return request form below with your order number, the item you’d like to return or exchange, the reason for your request, and clear photos of the item. - We’ll review your request
Our team will review the details and get back to you with the next steps. - Pack your shoes
Place the shoes securely back into their original shoe box and packaging. - Send them back to us
Once your request has been approved, we’ll provide the return instructions and address.
Please do not send an item back before receiving confirmation from us, as we may not be able to process unregistered returns.
Request a Return or Exchange
Complete the form below with your order details and let us know whether you’d like to
request a return, refund or size exchange.
Providing as much information as possible will help us process your request more quickly.
We’ll do our best to reply within 1–2 business days.
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Size Exchanges
Can I exchange my shoes for another size?
Yes, subject to availability.
If the same style is available in your preferred size, we’ll be happy to arrange an exchange once the returned pair has been received and checked.
Can I exchange for another colour or style?
For now, exchanges are available for size changes of the same product only, subject to availability.
If you’ve got your eye on a different colour or style, simply return the original pair if it meets our return conditions and place a new order.
Free Returns
We want finding the right pair to feel easy, even when the first size isn’t quite right.
Eligible returns within Singapore are free of charge. Once your return request has been approved, we’ll guide you through the next steps and arrange the return with you.
Please keep the shoes, original shoe box, tags and packaging in good condition until the return has been completed.
Refunds
Once your return has been received, we’ll check that the item meets the return conditions.
If approved, your refund will be processed back to your original payment method.
Please allow 3–5 business days for us to review and process your return once it has been received. After the refund has been issued, your bank or payment provider may take a few additional business days for the amount to appear in your account.
Sale Items
Discounted items cannot be returned or exchanged, unless the item received is incorrect or defective.
Incorrect or Defective Items
We’re sorry if something isn’t right with your order.
If you receive an incorrect or defective item, please submit a request using the form above and include:
- Your order number
- A short description of the issue
- Clear photos of the item and the affected area
Once we’ve reviewed the details, we’ll get back to you with the appropriate next steps.
If the item is confirmed to be incorrect or defective, we’ll arrange the return, replacement or refund as appropriate.
Still Need Help?
Not quite found what you’re looking for?
Email us at [email protected] or
browse our FAQs for quick answers on sizing, returns, exchanges, and more!