Privacy Policy
Last updated: September 2026
At Mollie Kids, we respect your privacy and want you to feel comfortable shopping with us.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, and how we protect it when you use our website or purchase from us.
Mollie Kids handles personal data in accordance with applicable Singapore data protection requirements, including the Personal Data Protection Act 2012 (“PDPA”).
1. Information We May Collect
Depending on how you interact with Mollie Kids, we may collect information such as:
Information you provide to us
This may include:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order details
- Return or exchange information
- Messages submitted through our contact or return forms
- Product reviews or feedback
- Newsletter preferences
Order and transaction information
When you make a purchase, we may collect information relating to your order, payment status, products purchased, delivery and fulfilment.
Payment card details are handled by our payment provider and are not stored in full by Mollie Kids.
Website and device information
When you browse our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Approximate browsing activity
- Cookie identifiers
This helps us maintain, improve and understand how our website is used.
2. How We Use Your Information
We may collect, use or disclose personal information where reasonably necessary to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process returns, exchanges and refunds
- Respond to customer enquiries
- Provide sizing or product assistance
- Send order confirmations and service-related updates
- Prevent fraud and protect our website
- Maintain and improve our services
- Analyse website usage and performance
- Comply with legal and regulatory requirements
- Send marketing communications where you have chosen to receive them
Under Singapore’s PDPA, organisations should notify individuals of the purposes for which their data is collected, used or disclosed and generally use personal data only for appropriate notified purposes.
3. Orders and WooCommerce
Our online store is powered using WooCommerce.
When you place an order, information required to process the transaction may be stored within our ecommerce system, including your contact details, delivery details and order history.
We use this information to manage your purchase, fulfil your order and provide customer support.
4. Payments
Payments are processed through third-party payment service providers, such as Stripe, where applicable.
Payment providers may collect information required to securely process your transaction.
Mollie Kids does not receive or store your complete payment card information.
Your use of those services may also be subject to the payment provider’s own privacy policy.
5. Shipping and EasyParcel
We use EasyParcel and its courier partners to arrange order fulfilment and delivery.
Where required to complete your order, we may share information such as:
- Recipient name
- Delivery address
- Contact number
- Email address
- Parcel and order information
This information is shared only where reasonably necessary to arrange and manage your shipment.
6. Returns and Exchanges
When you submit a return or exchange request, we may collect:
- Your name
- Contact details
- Order number
- Product information
- Reason for the return or exchange
- Images uploaded with your request
We use this information to review and process your request and provide customer support.
7. Marketing and Newsletter Communications
If you subscribe to the Mollie Kids newsletter, we may use your email address to send you information about:
- New arrivals
- Promotions
- Product updates
- Sizing or footwear tips
- Mollie Kids news
You can unsubscribe at any time using the unsubscribe link in our marketing emails.
Withdrawing marketing consent will not affect service-related messages that are necessary to manage an existing order or enquiry.
8. Cookies and Analytics
Our website may use cookies and similar technologies to help the website function and understand how visitors use it.
Cookies may be used for purposes such as:
- Remembering shopping cart contents
- Maintaining website functionality
- Measuring website traffic
- Understanding browsing behaviour
- Improving website performance
- Supporting marketing or advertising, where applicable
Where required, you may be able to manage your cookie preferences through the website or your browser settings.
9. Sharing Personal Information
We do not sell your personal information.
We may share personal information with service providers where reasonably necessary to operate Mollie Kids, including:
- Payment gateway (Stripe)
- EasyParcel and courier companies
- Email and newsletter providers
- Analytics providers
- Professional advisers where necessary
- Government or regulatory authorities where required by law
Third-party providers should only receive information reasonably necessary for the services they provide.
10. Overseas Transfers
Some of the technology or service providers we use may process or store personal data outside Singapore.
Where personal data is transferred overseas, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore’s PDPA.
The PDPA’s Transfer Limitation Obligation requires organisations transferring personal data overseas to ensure comparable protection.
11. How Long We Keep Personal Information
We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, or where retention is required for legitimate business or legal purposes.
When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it appropriately.
Singapore’s PDPA includes a Retention Limitation Obligation requiring organisations to stop retaining personal data once it is no longer needed for business or legal purposes.
12. Protecting Your Information
We take reasonable administrative, technical and organisational measures to protect personal information under our control from risks such as unauthorised access, disclosure, loss, alteration or misuse.
No internet transmission or electronic storage method can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we handle.
13. Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete, subject to applicable legal exceptions.
The PDPA provides individuals with access and correction rights in applicable circumstances.
To submit a request, contact us at:
We may need to verify your identity before processing certain requests.
14. Withdrawing Consent
Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.
We will explain any consequences that may arise from the withdrawal where relevant.
For example, if certain information is required to fulfil an outstanding order, withdrawing consent may affect our ability to provide that service.
15. Children’s Personal Information
Mollie Kids sells products for children, but our website and online purchasing services are intended to be used by parents, guardians or other adults.
We do not knowingly ask children to provide personal information directly through the website.
If you believe that a child has submitted personal information to us without appropriate authorisation, please contact us.
16. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices of websites operated by third parties, and we recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable requirements.
The latest version will be posted on this page with an updated revision date.
18. Contact and Data Protection Enquiries
For questions about this Privacy Policy, how your personal information is handled, or requests relating to your personal information, please contact:
Mollie Kids
Email: [email protected]