Terms & Conditions
Last updated: September 2026
Welcome to Mollie Kids. These Terms & Conditions apply when you visit, browse or make a purchase through our website.
By using this website or placing an order with us, you agree to the terms set out below.
1. About Mollie Kids
Mollie Kids is a Singapore-based children’s footwear retailer offering thoughtfully selected footwear from brands including Biomecanics, Garvalin and Pablosky.
If you have any questions, you can contact us at:
2. Using Our Website
You may use this website for personal, non-commercial purposes.
You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access to any part of the website, or use its content for unlawful purposes.
We may update, modify or temporarily suspend parts of the website where necessary.
3. Product Information
We do our best to ensure that product descriptions, images, colours, sizing information and other details displayed on our website are as accurate as possible.
However, colours may appear slightly different depending on your screen or device, and product details may occasionally change.
Sizing may also vary between brands and styles. We recommend checking the relevant size guide before placing your order.
4. Prices
All prices shown on the website are displayed in Singapore Dollars (SGD) unless otherwise stated.
We reserve the right to update prices, promotions or product information at any time.
The price charged will be the price displayed at checkout when your order is placed.
5. Orders
After placing an order, you will receive an order confirmation email.
Receiving an order confirmation does not necessarily mean that your order has been accepted for fulfilment. We reserve the right to cancel or decline an order where necessary, including where:
- An item is unavailable
- There is an obvious pricing or product information error
- Payment cannot be processed
- We reasonably suspect fraudulent activity
- Delivery cannot reasonably be completed
If we are unable to fulfil an order that has already been paid for, we will arrange a refund.
6. Payment
Payments on the Mollie Kids website are processed securely through Stripe, our third-party payment gateway.
The available payment methods will be shown at checkout and may vary depending on the options supported by Stripe at the time of purchase.
When you make a payment, your payment details are submitted directly to Stripe for processing. Mollie Kids does not directly store your full credit or debit card details on our website.
Your order will only be confirmed and processed once the payment has been successfully authorised.
If a payment is unsuccessful, declined, or requires additional verification, your order may not be completed until the payment has been successfully processed.
Any payment-related information handled by Stripe is also subject to Stripe’s own terms and privacy practices.
7. Product Availability
All products are subject to availability.
Although we do our best to keep stock information accurate, an item may occasionally become unavailable after an order has been placed.
If this happens, we will contact you and arrange an alternative where appropriate or provide a refund for the unavailable item.
8. Shipping & Delivery
Mollie Kids currently delivers within Singapore.
Delivery is free for all Singapore orders.
We use EasyParcel to help arrange and manage our deliveries. EasyParcel connects us with courier partners and allows us to create shipments, generate tracking information, and manage fulfillment for customer orders.
Once your order has been processed and dispatched, tracking details will be sent to the email address provided at checkout so you can follow your delivery.
Delivery times are estimates and may vary depending on the assigned courier, public holidays, peak periods, weather conditions, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information, including the recipient name, address, contact number, and any relevant delivery instructions. If incorrect or incomplete information is provided, this may result in delays or additional delivery arrangements.
Where necessary to fulfil your order, relevant delivery details may be shared with EasyParcel and the assigned courier partner for the purpose of arranging and completing the shipment.
Please refer to our Shipping & Delivery page for full details.
9. Returns & Exchanges
We understand that finding the right fit for growing feet isn’t always easy.
Eligible items may be returned or exchanged in accordance with our Returns & Exchanges Policy.
To be eligible, items must generally be:
- Unworn and unused
- In their original condition
- Returned with the original shoe box, tags and packaging
- Free from marks, dirt, damage or signs of wear
We recommend trying shoes indoors and on a clean surface until you are sure about the fit.
Eligible Singapore returns are free of charge.
Exchanges are currently available for size changes of the same product only, subject to availability.
If you would like a different colour or style, you may return the original item if it meets our return conditions and place a new order.
Please refer to our Returns & Exchanges page for the full policy.
10. Incorrect or Defective Items
If you receive an incorrect or defective product, please contact us at [email protected] as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
We will review the issue and advise you on the next steps.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to help, but we cannot guarantee changes or cancellations once an order has been processed or dispatched.
12. Promotions and Discount Codes
From time to time, Mollie Kids may offer promotions, discount codes or special offers.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Only one promotional code may be used per order
- Promotional codes cannot be applied retrospectively
- Promotions may be subject to specific validity periods or product exclusions
We reserve the right to amend or withdraw promotions where reasonably necessary.
13. Intellectual Property
All content on the Mollie Kids website, including text, graphics, design, branding, photographs, illustrations and website elements, is owned by or licensed to Mollie Kids unless otherwise stated.
Brand names, logos and product imagery belonging to third-party brands remain the property of their respective owners.
You may not reproduce, distribute or commercially use website content without permission.
14. Third-Party Services and Links
Our website may use or link to third-party services such as payment providers, delivery providers, analytics platforms and social media services.
These third parties may have their own terms and privacy policies.
Mollie Kids is not responsible for the content or operation of external websites that we do not control.
15. Liability
We take reasonable care to ensure that the website and information provided are accurate and available.
However, to the extent permitted by law, we are not responsible for losses caused by matters outside our reasonable control, including temporary website interruptions, courier delays or third-party service interruptions.
Nothing in these Terms is intended to exclude any rights or remedies that cannot lawfully be excluded under Singapore law.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, policies or legal requirements.
The latest version will always be published on this page together with the date it was last updated.
17. Governing Law
These Terms & Conditions are governed by the laws of Singapore.
Any dispute arising from or relating to these Terms will be subject to the jurisdiction of the Singapore courts, unless otherwise required by applicable law.
18. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Mollie Kids
Email: [email protected]